PRIVACY & DATA PROTECTION POLICY
- Introduction
The present Privacy Policy describes how our website collects, uses, stores and protects the personal data of its visitors. We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek legislation.
- What is Personal Data?
Personal data is any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors that approximate the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
- Data We Collect
Our website may collect the following types of personal data:
Contact Data: When you contact us via the contact form or by email, we collect your full name and email address.
Usage Data: Information about how you use our site (e.g. pages visited, time spent on our site). These are collected via cookies. For more information, please see our Cookies Policy.
- Purposes of Processing and Legal Basis
We process your personal data for the following purposes and on the respective legal bases:
For Contact:
- Purpose: Respond to your questions, comments or requests submitted through the contact form or by email.
- Legal Basis: Our legitimate interest in communicating effectively with users and providing support, and your consent when you make the request.
For promotional activities (Newsletter):
- Purpose: Sending informative material, offers or coupons, provided that you have subscribed to our newsletter.
- Legal Basis: Your consent, which you can withdraw at any time.
For User Experience Improvement and Analysis:
- Purpose: Analysis of the use of the website to improve our services and the functionality of the website.
- Legal Basis: Our legitimate interest in improving our website and services. In some cases, your consent (for analytical cookies).
- Data Recipients
The data you provide to us is not disclosed to third parties for their own purposes. However, in order to provide our services, we may share your data with the following partners/service providers:
Web Hosting providers: For technical support and operation of the website.
Data analysis service providers (e.g. Google Analytics): To monitor traffic and improve the site.
Email marketing service providers (if used): For the newsletter, provided that you have subscribed.
In all cases, we ensure that our partners adhere to the same strict data protection standards and act as processors on our behalf, bound by the necessary contractual clauses.
In addition, we may disclose your data to public authorities if required by law.
- Duration of data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with this Policy, and to comply with our legal obligations.
Contact Data: They are kept for as long as necessary to process your request and for a reasonable period of time after its completion, for archiving purposes.
Newsletter Data: They are kept until you withdraw your consent.
Cookies Data: Please refer to the Cookies Policy for the lifespan of cookies.
- Your Rights
You have the following rights regarding your personal data, in accordance with the GDPR:
Right of Access: Request access to the personal data we retain about you.
Right of Rectification: Request the correction of inaccurate or incomplete data.
Right to deletion (“Right to Erasure”): Request the deletion of your personal data, under certain conditions.
Right of Processing Restriction: Request the restriction of the processing of your data, under certain conditions.
Right of Data Portability: Receive your data in a structured, commonly used and machine-readable format and transfer it to another controller.
Right of Rejection: Object to the processing of your data if it is based on legitimate interest or for direct marketing purposes.
Right of Withdrawal of Consent: Withdraw your consent at any time where processing is based on it.
To exercise any of the above rights, please contact us using the contact details provided on our website.
- Data Security
We take all necessary technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. These include data encryption, firewalls, and strict data access policies.
- Right of Complaint
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In Greece, this is the Authority for the Protection of Personal Data (DPA).
- Contact
For any questions or clarifications regarding this Privacy Policy or the processing of your personal data, you can contact us.
Cookies Policy
- Introduction
This Cookies Policy explains how our website uses cookies and similar technologies to collect and store information when you visit it. We are committed to protecting your privacy and being transparent about our use of cookies.
- What are Cookies?
Cookies are small text files that a website stores on your computer or mobile device when you visit it. This way, the website remembers your actions and preferences (such as your password, language, font size and other display preferences) for a period of time, so you don’t have to enter these preferences every time you visit the website or browse its pages.
- Why We Use Cookies?
We use cookies for various reasons, the main one being to ensure the proper functioning of the website and to improve the browsing experience of users. Cookies help us to provide personalised services, analyse traffic and optimise our operations.
- Consent for Cookies
When you visit our website for the first time, a consent banner will appear (via the “Cookie Yes” plugin) asking you to give your consent to the installation of cookies, except for those that are strictly necessary. You have the option to accept all cookies, reject all unnecessary cookies, or customize your choices. Your consent is voluntary and you can withdraw it at any time, as described below.
- Types of Cookies We Use and Their Lifespan
Our website uses the following categories of cookies:
Strictly Necessary Cookies:
These cookies are necessary for the proper functioning of the website and cannot be disabled on our systems. They are usually only set in response to actions taken by you that correspond to a service request, such as setting your privacy preferences or logging in. Without these cookies, certain services of the website cannot be provided.
- Example: Cookies associated with your account (to remember your login so you don’t have to log in every time you visit a new page). These cookies are usually removed or deleted when you log out.
Functionality Cookies:
These cookies allow the website to provide improved functionality and personalisation. They may be set by us or by third party service providers whose services we have added to our pages.
- Example: Newsletter cookies (to remember whether you have subscribed and to display relevant notifications). Their lifespan can vary, but they are usually kept until you cancel your subscription or for a certain period of time (e.g. 1 year).
Performance Cookies / Analytical Cookies:
These cookies allow us to measure visits and traffic sources so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and to see how visitors move around the site.
- Example: Google Analytics. This website uses Google Analytics, a web analytics service provided by Google, to understand how you use the website and to improve your experience. Google Analytics cookies can track things like how much time you spend on our website and the pages you visit. For example, the _ga cookie is kept for 2 years, while _gid is kept for 24 hours. For more information, see the official Google Analytics page.
- Managing and Disabling Cookies
You can manage your cookie preferences at any time through the consent banner provided by the “Cookie Yes” plugin. Look for the “Cookies Settings” or “Change Consent” icon or link on our website.
In addition, you can prevent cookies from being set by adjusting the settings in your browser (see your browser’s Help to do this). Please note that disabling cookies may affect the functionality of this website and many other websites you visit. It is recommended that you do not disable cookies, especially if you are not sure whether you need them to provide a service you are using.
- Withdrawal of consent
You can withdraw your consent to the use of non-essential cookies at any time. This can be done either through the cookie management tool on our website (as mentioned in section 6) or by deleting cookies from your browser.
- More Information
We hope that this Cookies Policy has clarified how we use cookies. If you are still searching for more information or have any questions, you can contact us